Technology at the Speed of Business
WASI optimizes performance through leading-edge technology. At the heart of WASI’s success is Velocity, a custom in-house system that integrates and communicates all relevant metrics in real-time. Velocity can be customized to fit your campaign requirements, no matter how large or small. Our investment in state-of-the-art technology translates to a higher return on investment for our clients.
Velocity integrates control management, predictive call dialing and routing, reporting, and all quality measures. It works on a homogenous platform combining real-time feedback and detailed controls. The system is adaptable and intuitive, increasing quality, compliance and efficiency.
WASI offers technical services for your campaigns that range from Web development and hosting to real-time reporting and XML feeds. Our experience and the breadth of tools at our disposal enables you to to build solid relationships with your customer base that yield unparalleled satisfaction and loyalty.
WASI maintains its own 24/7 data center, complete with web, database,multimedia and XML gateway server clusters, emergency power, redundant SIP and POTS channels, and multiple WAN routes to ensure maximum availability and throughput. The result is a state-of-the-art call center technology infrastructure that makes our clients’ programs run smoothly and delivers a higher ROI.
“Our technology is named after it's purpose Velocity - to accelerate all aspects of our business operations by removing barriers and streamlining processes.
We dissolve each business objective to discover the essence of what we want to accomplish, then implement the most direct solution that fits with existing operations. That is how we maintain our competetive edge.”
Dr. Brad R. Evert Ph.D. MIS - CIO
What’s New
Mayor Presents Employer Award
The best laid plans are only as good as the people that implement them. WASI's committment to excellence
starts with its hiring and training processes, and continues with responsible community involvement. Joining a select group of only 9 companies,
WASI and its sister company, Specialty Network were awarded Employer of the Year by the Nebraska State Rehabilitation Council.
WASI Growth Continues
Building on a solid year, WASI continues their expansion with 50 new Communicators and
announces plans to open another 100 station call center by the end of the year. WASI delivers
the value of focused partner services with consistent quarterly growth and solid returns for clients.