A History of Excellence in Call Center Outsourcing
WASI, World Access System Inc., founded in 1998, began as an advertising and marketing services firm in Omaha, Nebraska. The company grew steadily over the first five years to include real estate brokerage services, until it found new ownership and direction in 2004. WASI embarked on a new path of technology advancement, adding multimedia and real-time communication networks to support growing diversity.
In 2007, WASI found solid backing, a new leader, and a new location with its new controlling partner, H & B Enterprises with CEO Henry Schelling. WASI continued its migration toward technology and communications. In a bold move to re-establish corporate focus and re-align with its service offerings, the company changed its name to Worldwide Access Solutions Incorporated, retaining the WASI brand.
Culminating in 2007, the shift to technology and communication based services primarily focuses on innovative Call Center Service Solutions. Most recently, in July of 2009, a major national brand was signed on as a new client. The addition of two additional new clients in both August and September of this year demonstrate WASI’s ability to adapt and grow in the changing world market.
A clear advantage
The commitment to people, investment in technology and focus on the needs of our clients are the key pillars that make us different.
- Diverse areas of expertise allow us to offer a wide range of services.
- Focus on inbound call handling helps us attract skilled, career-minded individuals who go the extra mile for our clients.
- Ongoing training maximizes the potential of our technology for your benefit.
“Our commitment to our people coupled with our investment in technology and relentless focus on the needs of our clients, are what set WASI apart.”Hank Schelling – CEO
President & CEO
Hank Schelling acquired WASI in 2004 and is currently President and Chief Executive Officer. He is the driving force behind transforming the organization from a small twelve person telephone call center to a single-source, full service outsource solutions provider.
Hank’s career has been focused serving in management and leadership roles while building every aspects of a sales organization and customer service team. His 360 degree view of the business, daily involvement, leadership with compassion, vision for the future, building teams for the success of any organization while keeping in pace with today advance technology, has allowed of steady growth year over year.
Chasitie Vander Plaats
Chief Financial Officer
Chasitie joined Worldwide Access Solutions Incorporated in 2007 and is currently the Chief Financial Officer. In her current role, Chasitie is responsible for the overall financial management of the company, financial planning and analysis, treasury, customer focused marketing, developing and overseeing the execution of fully integrated marketing plans, managing the trends/sensitivity analysis, providing strategic analytic solutions and preparing models and analytics that drive strategic decisions. Additionally, Chasitie analyzes the marketplace and shapes the company’s strategies accordingly to capture profitable growth for the company as well as its customers.
Chasitie joined WASI with solid management experience with one of North America’s leading food companies. Being with the company for over 8 years has also given both customers and business owners a trusted and valuable advisor. Chasitie strives not only on the success of the company, but also on the customers it services by building solid means of communication and data.
Chasitie received her degree from the University of Northern Iowa in Finance and Marketing. She has served on several Omaha boards as Treasurer and Financial Advisor as well as being a member of Sigma Iota and the National Association of Credit Management. She is also an active volunteer within the community.
Vice President of Operations
Tom Behm joined in 2014 and is currently the Vice President of Operations. In his current role, Tom is responsible for the day to day operations and the oversight of its WASI partners. Tom also is responsible for new business and the future growth of the company through existing clients and new clients.
Tom has over 24 years of experience in the call center space working in a variety of high level positions.. With Tom’s extensive knowledge of every aspect of the call center, he provides great insight not only to his employees but also to his clients.
Tom got his degree from the University of New Mexico and was a 4 year Division I letterman in Soccer. He is also a board member for PACE in the Midwest Chapter.
Richard Petit joined in 2011 and is currently the Floor Manager. In his current role is responsible for the assignment and meeting the various daily client needs/hours. He is also responsible for each agents program assignment, development, and compliance with each program standard.
Richard’s business career has ranged from being a Restaurant Manager for two separate steakhouses in which he managed all aspects of the business. Prior to that Richard was Master Sergeant in the United States Air Force as a Superintendent for Personnel Program and retired after serving 20 years.
Richard received a Bachelor’s of Science in Human Resource Management in 2005.
In her current role, Bev is responsible for the strategic leadership of the Human Resources team. Her primary focus is on recruiting, screening, and hiring the best talent with a cultural fit, as well as increasing overall employee engagement and internal communication through strategic positioning and targeted messaging.
Niki Crosby joined the WASI team in 2008. She is currently the program trainer. In her current role she is to train all new hires on the campaigns that WASI has in place. She is responsible for all new hires to be adequately trained and ready for the call floor with all the campaign knowledge they will need to be a successful asset to the company.
Niki has over 7 years of experience as a manager and trainer in the call center setting.
Niki is a graduate of Grand Forks University, North Dakota and holds a management degree.
Rachel Lenagh joined the company in 2010 as a call center agent and has worked her way up to her current position as Office Manager. Rachel has over 20 years of customer service experience that she has obtained in from various positions in the insurance industry to retail. In her current position, Rachel is responsible for the facilities day to day operations such as distributing building access keys to assisting HR in various duties. Rachel is also responsible for managing various clients’ accounts to ensure that the client’s needs are being met.