Contact Center Services

Inbound and outbound call center outsourcing services

WASI has a wide range of inbound and outbound services which are tailored to each client’s specific needs. Whether you need a 24/7 contact center for urgent calls or an appointment setter during peak hours, our skilled agents handle calls, live chats and emails with the care and discretion your customers deserve.


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Answering Services

WASI’s answering services can be used to answer urgent calls or set appointments during peak hours.

  • 24/7 availability
  • Highly-trained agents who go the extra mile for our clients
  • Custom-built and packaged solutions available

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Call Center Outsourcing Services

By serving as your all-hours call center, we’ll help you capture residual sales opportunities and strengthen your customer relationships. Web-integrated workstations allow our agents to access relevant information and even work directly with your website.

  • Capture more sales
  • Integrates with your systems
  • Build stronger customer relationships and build brand equity

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Appointment Setting

Outsourcing this critical service frees up a great deal of time and resources for other areas of your business. Web-based scheduling software allows for easy two-way interaction between our agents and your front office.

  • Set more appointments
  • Integrates with your systems
  • Build stronger customer relationships and build brand equity

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Our full range of services also include:

Order Entry

End the frustration of missed opportunities! Your customers can place orders with us around the clock and from any location; you get the benefit of a constant presence without the cost of adding in-hours staff.

Live Web Chat

WASI’s live web chat offers a fully-branded solution that seamlessly integrates with your existing website design.

Licensed Health and Life Agents

WASI can handle insurance campaigns with its licensed health and life insurance agents.

WASI has the experience to make your business


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Advantages

Dedicated Account Management Team

Every WASI client has access to a dedicated account management team that knows every detail of your campaign.

Management Experience

WASI’s talented management team has a combined experience of over 100 years in the call center industry.

Responsiveness

Small enough to give you a personal touch, but big enough to give you the benefit of a large corporation.

Cloud-based Technology

Every WASI client has access to a dedicated account management team that knows every detail of your campaign.

Flexibility

WASI’s call center is staffed 24/7 and has the ability to meet your hours and performance requirements.

Performance Campaigns

We believe in our team’s ability to exceed expectations and we’re able to do performance-based outsourcing campaigns because of this.

Get started with your campaign. Call us today!
800.576.1640

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