BUILDING YOUR BRAND THROUGH THE STRENGTH OF A SECURE NORTH AMERICAN CONTACT CENTER.
RESPECT & KINDNESS FOR THE INDIVIDUAL
ALWAYS DELIVER WITH ABSOLUTE INTEGRITY
COMPASSION FOR ALL PEOPLE AND SITUATIONS
DUTY TO THE TEAM, COMPANY & CLIENT
FOCUSED ON THE QUALITY OF SERVICE
WASI, World Access System Inc., was founded in 1998, and began as an advertising and marketing services firm based in Omaha, Nebraska. The company grew steadily adding multiple functional and industry verticals to include real estate, healthcare, retail, campaign, and data management. Through its growth, WASI continues to invest in digital and IT assets, adding multimedia and real-time communication networks to support a growing diversity of clients.
Our clear advantage is our commitment to and respect for our team members and the clients we serve. Beyond this, it is our commitment to investing in digital and IT infrastructure, advanced training and development, and team engagement. We focus on daily achievement and individual goal setting; we deliver results because we fundamentally want to strive for excellence every day.
We are a boutique solution with the ability to support a variety of functions and industries. We take great pride in the fact that we can deliver high quality contact center support for our many industry partners. We’re also proud of our ability to foster deep customer relationships that increases lifetime customer value. Our experienced, 100% North America based, multilingual team offers the comprehensive, powerful support our partners need to exceed customer expectations and grow their business.
Our core values drive our performance: respect for the individual, integrity, compassion, duty, independence, and personal responsibility. Our solutions-oriented team is made up of passionate, hard-working, hyper-focused individuals from all walks of life; we specialize in building innovative, secure customer contact solutions, delivering a consistent, high-quality experience every time.
Strong national presence with facilities located in Omaha, NE; Nogales, Mexico; and a robust US at-home operation. WASI management team has 90+ years of combined experience in the call center industry. The centers operate 24/7 to align with the performance objectives and on-demand requirements of our client partners. Scalable platform using industry leading automation and predictive analytics tools.
We provide a comprehensive contact management solution with (5) offerings:
Live Agent (Inbound, Outbound, and Blended): US & Mexico customer support professionals specifically trained to the requirements of your business and/or campaign. Our team members are highly responsive and handle all aspects of the callers’ needs while being polite, helpful, and efficient.
Digital experience platform (DXP): Our digital offering consists of AI, chat, email, secure CRM, and live transfer capability. Combined with a unified service platform, our team will provide multiple lines of support for all complex customer populations and territories.
Research & Survey Management: We conduct customer satisfaction surveys as well as market research for public and private companies. Each team member will work alongside internal/external representatives to lead and coordinate research and develop effective sales strategies.
On-Demand Scheduling Support: A virtual and on-demand receptionist to take care of all your appointment and scheduling needs. Live agents utilize ringless voicemail (RVM) and DXP assets to achieve a rapid response for/from customers and manage complex, field level calendars.
Lead Generation & Direct Sales: With 50+ years of sales experience, our team knows what matters to customers and can achieve consistent high conversion rates; we integrate your existing workflows and CRM tools into our unified system to assure a seamless transition.
OFFICE AND HOME AGENTS
CALLS PER MONTH